Return & Refund Policy

Our Return Policy

We take great care in crafting and packing every order. If you receive a damaged, defective or incorrect item, we will arrange a replacement or refund. We accept return requests raised within 7 days of delivery.

Eligible Returns

• Item received in damaged or broken condition
• Item received is significantly different from what was ordered
• Manufacturing defect identified upon receipt

Non-Returnable Items

• Items returned without prior approval
• Items showing signs of use, mishandling or damage caused after delivery
• Custom or personalised orders
• Items where the return request is raised after 7 days of delivery

How to Raise a Return Request

1. Email us at sales@craft-n-creations.com or WhatsApp +91 95574 19608 within 7 days of delivery.
2. Share your order number, a brief description of the issue and clear photographs of the item and packaging.
3. Our team will review your request within 2 business days and guide you through the next steps.

Refunds

Once a return is approved and the item is received and inspected, refunds are processed within 5–7 business days to the original payment method. You will receive an email confirmation once the refund is initiated.